CRM / Quality Control

Think Tank has a strong track record of developing and supporting CRM and Quality Control initiatives. We control quality at several levels with a seasoned QCM, carefully selected team, best practices and proven processes (methodologies, tools and management), and deliverables created with systematic design, development and review processes. 

Our CRM and Quality Control expertise includes:

  • Performance Monitoring and Metrics (KPI)
  • Independent Assessment
  • Service Level Management
  • Behavior Analytics
  • Strategic Quality Planning
  • Performance-Based Services