Help Desk / Call Center

Think Tank is a recognized leader in performance-based, customer-focused Help Desk/Call Center Management.

We specialize in the inculcation of Help Desk Institue (HDI)-quality customer service and ISO 20000/ITIL v3 best practices. We bring unique experience with help desk consolidation and upgrading existing Help Desks and call centers to ISO certification.  All of our Help Desk/Call Center Specialists possess both HDI and ITIL certification. Think Tank provides a full range of Help Desk/Call Center Services, including:

  • Help Desk/Call Center Staffing
  • ACD/Help Desk Ticketing System Implementation and Management
  • Tier 1-3 Desktop Services
  • Development and implementation of mission-focused Service Level Agreements (SLAs), Performance Metrics and Operational processes and Procedures