IT Support Services

Think Tank has been successfully executing IT services to federal and commercial customers since 1998.

Our longevity and commitment to quality customer support are defining characteristics of our successful technical approach, which includes two very fundamental elements: 

  • Industry Best Practices and Standards-based Processes—Our support methodology is an ITIL-based service delivery model, governed by our overall quality regime – ISO9001:2015. We embed Lean Six Sigma processes to guide our continuous process improvement over the life of the project. Our team leverages the ITIL v3 Continual Service Improvement (CSI) seven-step process and complementary Lean Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) process to facilitate continual improvement and consistently deliver best-value solutions. We analyze existing processes to make certain they are fully meeting the needs of our client’s mission. 
  • Knowledgeable Team—To keep pace with the rapidly evolving IT industry, companies must retain motivated and talented employees by providing them with opportunities to continually refresh their technical knowledge. Consequently, we make it easy for our highly qualified people to get relevant training and apply that knowledge in support of our customers’ missions.