Quality Control Processes

At Think Tank, we strongly endorse proven quality processes and certifications. For example, our efforts led to one of the only ISO certified service desk operations in the Dept. of Commerce.

Our Quality Management Approach (QMA) comprises Quality Control (QC) and Quality Assurance (QA), based on our CMMI Level 2 compliant processes. QC pertains to the teamís day-to-day control of deliverable quality, while QA pertains to the coordinated, after-the-fact review of deliverables with the Government Executives.  Our QMA comprises a series of measured actions with proven results through both the QC and QA processes, to ensure successful acceptance and customer use of each deliverable.

Our Quality Policy:
“Think Tank is committed to Exceeding Customer Expectations through the Implementation and Continual Improvement of our Quality Management System. We provide each and every customer with senior level attention that helps ensure each client receives the highest level of care and attention from our entire organization.  That is our commitment and promise.”